Shipping Policy

AltBarWholesale Shipping Policy

Last Updated: November 11th, 2025

Order Processing

Processing Time:

Most orders are processed within

1–2 business days

(Monday–Friday, excluding holidays).

Order Verification:

Certain wholesale orders may require additional verification to ensure accuracy and compliance.

Out-of-Stock Items:

If an item is unavailable, we will contact you with options—substitution, backorder, or refund.

Shipping Methods

We ship using trusted carriers such as UPS, FedEx, and USPS, depending on order size, product type, and destination.

Available methods include:

Standard Ground Shipping

Expedited Shipping

(2-Day, Overnight)

Freight Shipping

for bulk pallet orders

Local Pickup

(available upon request for approved customers)

Shipping times are estimated at checkout and may vary by location.

Shipping Rates

Rates are calculated based on

weight, dimensions, destination, and carrier pricing

Large wholesale or pallet orders may require custom freight quotes

.Shipping fees are non-refundable once the carrier has accepted the package.

Order Tracking

Once your order ships, you will receive an email with:

Tracking numberCarrier informationEstimated delivery date

Tracking updates may take up to 24 hours to appear.

Delivery Issues

Damaged Shipments

If your order arrives damaged:

Take clear photos of the package and contents.Contact us within 48 hours

at Altbarwholesale@gmail.com

We will assist with a carrier claim and replace or credit the damaged items.

Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, we cannot be held responsible for theft or misdelivery.For lost packages not marked delivered, we will assist in opening a carrier investigation.

Incorrect Address

Customers are responsible for entering accurate shipping information.If an order is returned due to an incorrect address, additional shipping fees may apply to resend the package.

Shipping Restrictions

Some products (kratom) may have state-specific restrictions. It is the buyer’s responsibility to verify all compliance requirements for their location.

We do not ship to: P.O. Boxes for certain products States or municipalities where specific products are prohibited to include: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, San Diego-CA, Denver-CO, Sarasota County-FL, Jerseyville-IL, Union County-MS.

International Shipping

At this time, international shipping is not available.

Questions?

For any shipping-related questions or special requests, contact us:

Email: support@altbarwholesale.com

Phone:

Hours: Monday–Friday, 9am–5pm EST